Policies & FAQ
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For color services, clients may book an in-person consultation, or fill out the consultation form online. For extension services, all clients are required to have an in-person consultation.
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Prices are starting points. Your final price may vary depending on your desired result, appointment time, and any additional services needed. Pricing and maintenance will always discussed before we begin.
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Signature Color is designed for more dimensional, customized color. This can be “lived-in” color or highlights. Precision Blonde involves detailed, micro-sliced foiling throughout the hair for maximum brightness and blending. It requires significantly more time and detail.
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That depends on your natural hair, density, lifestyle, desired result, and maintenance preferences. During your consultation, I’ll recommend the method, or combination of methods that make the most sense for your hair.
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Texture-Matched Keratin is created using hair selected specifically to match your natural texture, then customized into individual keratin bonds. Because the hair is sourced and prepared specifically for you, a consultation and approximately 2 weeks of preparation time are required.
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Haircuts are offered as an add-on to color services, rather than as a standalone appointment.
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During your consultation, you’ll receive a personalized maintenance plan for your color, extensions, or both. This will include the recommended appointment schedule and pricing, so you know exactly what to expect moving forward.
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You’ll receive an aftercare guide created for your exact color, extension method, or combination of both. It will include personalized care instructions and product recommendations from Milbon, ColorWOW, and K18 to help protect your results between appointments.
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The current cancellation policy is listed below.
The convenience of your appointment is very important to us and we understand that schedules can frequently change. That being said, it is required to contact your stylist and give at least 48 hours notice when canceling/rescheduling your appointment. If the appointment is cancelled within less than 48 hours, a fee equal to the full value of the service will be charged.
We understand that true, unavoidable emergencies may happen within 48 hours of your appointment time. If that is the case, a cancellation fee will still be sent to you, and a partial amount may be deducted from your next appointment.
If you have any questions regarding these policies, please contact (949) 818-6517 and I will get back to you as soon as possible.
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Yes. New color clients are required to pay a 30% nonrefundable deposit equal to 30% of their scheduled service.
All new and returning extension clients are required to pay a 50% nonrefundable deposit for appointments that require the purchase of new hair. All deposits are applied toward the remaining balance of the scheduled appointment.
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The current refund policy is listed below.
All services are nonrefundable. If you have concerns about your result, please contact us within 7 days of your appointment so we can assess and make any reasonable adjustments.
Unopened retail products may be returned within 14 days with proof of purchase. Hair extensions, custom-ordered hair, deposits, and opened products are final sale.
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During your in-person consultation, we’ll assess your current hair, discuss your goals, and review curated look-books to define what will work best with your lifestyle and maintenance routine. From there, ill create a personalized service and maintenance plan with your recommended appointment schedule and pricing, so that you’ll know exactly what to expect before booking.
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Hair reuse depends on the method, package, and condition of the hair, and how well it’s been cared for.
Keratin Sculpt hair from the ‘Fullness + Length’ and ‘Transformation’ packages may be reused for one additional installation. Texture-Matched Keratin from those packages may be reused 2-3 times. Weft hair can be reused for up to 9 months, depending on the condition.
All hair will be evaluated at each maintenance appointment to confirm it is still suitable for a seamless result.
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Weft extensions are typically moved up and reinstalled every 6 to 8 weeks, depending n your growth, care routine, and personal preference. All keratin methods are removed and reinstalled approximately every three months.
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For most color and extension appointments, hair that has been washed within the past 2-3 days is preferred. Please arrive with dry, detangled hair and minimal product.
If you have significant oil, dry shampoo, hairspray, or product build up on the hair or scalp, please wash your hair before your appointment. Clients receiving gray coverage should arrive without root-concealing powders or sprays, as these can interfere with accurate color application.
Please avoid applying heavy oils, masks, or leave-in treatments before your appointment.